Customer Reviews
What Our Customers Say ...
Lev Mayzler, New Haven CT
"If it wasn't for The Swedish Garage, Inc. Our vacation would have been ruined!!! We were driving my wife's parent's Saab 9-3 convertible from New Haven, CT to Venice, FL when the A/C compressor decided to seize up, snap the serpentine belt which in turn made us lose the cooling system, power steering, alternator, etc. Did I mention this happened at 1 PM on a Friday afternoon? We are truly lucky that this happened as soon as we entered Charlotte. We Google'd Saab repair shops and found The Swedish Garage, Inc. We had the car towed in by 2PM on a Friday and they made it their goal to get us back on the road safely by the end of the day. Russ and Cathy are great people who offer great service at an affordable price. The garage was so clean that you can literally eat off of the floors! Thank you so much for getting us back on the road. You could have turned us away on a Friday afternoon, instead you brought us in, fixed our car, and treated us like family! It was a real pleasure to meet you; I would recommend you guys to everyone and anyone with a Saab or Mini Cooper."
Barry, Charlotte, NC
"Hi guys......just wanted to thank you for fixing the alternator on my son Chris's yesterday. Seems to be running well now."
Yarvis Torres
"My name is Yarvis Torres, I'm a 46 year old concerned father who was on vacation when I thought I heard metal on metal rubbing from my 2010 9-3 XWD brakes. I happened to email Jamie and the crew at TSG and Jamie was kind enough to call me as soon as he could. After speaking with him he told me to bring the car in knowing I was on vacation and on limited time. He took my car in and lo and behold told me that there was NOTHING wrong with my brakes! How is this for honest? I am an untrusting New Yorker and ALWAYS feel I'm going to get abused or taken advantage of, but not the case here at all! His shop is one of, if NOT the cleanest shop I have ever seen for automobiles. Everyone there made me feel comfortable and I was prepared to spend a few bucks, but guess what? Jamie found nothing wrong and therefore didn't charge me a cent! Honesty and integrity like this come few and far between. Jamie, I thank you, your mother and your crew once again for one of the BEST indy shop experiences I have ever had with one of my cars or bikes! I hope to see you again when I finally make the move down south and am glad to know you and your shop exist for us Saab lovers. "
Kessiah Young Charlotte, N.C.
"Well, I just bought another Saab, this time my mom's 1989 Saab 900, so I'm back in the Swedish Garage family! Although I'm not happy that I am having some fuel system issues, I am glad that it will be going to the trusted professionals at the Swedish Garage. "
Tom Mullins, Washington, DC
"If everyone in Charlotte is like you, we are packing up and moving down. My wife was driving my old 9-5 down from Washington DC to visit a friend in town with our 2-year-old daughter in the back when the car went into "limp mode" completely freaking her (and me) out. I found you guys on the web and Russ was great on the phone in assuring me that you would be able to slot her in immediately and check things out quickly - which is exactly what happened. What I didn't expect was that it would be for no charge. I'm sending a check for a couple of hundred bucks (what a dealer would have charged to run the codes x2) to the Charlotte chapter of the Red Cross in honor of my heroes at The Swedish Garage. You guys rock."
Davin and Melissa Harnois, Salt Lake City, UT
"It's very rare to find a repair shop with such incredible service! I was extremely impressed with the amount of attention that was given to me and my Saab. The staff was very friendly, and my car was ready the day after I dropped it off. If you are looking for friendly service, knowledgeable staff, and high-quality work performed in a timely manner this is the place to go! A huge thanks to all for theιr help."
Steve Schachter, Charlotte NC
"Had my first experience with The Swedish Garage. I really enjoyed dealing with everyone there. The work is great; the service is excellent. One disappointment, I can't take my other cars there for repair, only the Saab. Lucky car. "
James Taylor, Charlotte NC
"I just want to say a BIG Thank you to Jamie at the garage. I was having an issue with my Tire Pressure System, and he took the car right away, looked at it and told me not to worry about it. He had reset the system so that now it is working properly. When it was time to check out, I asked how much for the service and with a smile on his face, said Nothing. If this had went back to the dealership, there would have been that charge for them to look at it, take the better part of a day and I am sure they would have sold me something that I did not need. I am just blow away with the service level this place has to offer. Every time I come in for something big or small, I always feel like I am there only focus!!! I wish more places took on this approach with customers. Keep it up guys! I am totally hooked and sold now. "
Daniel Coulter, Charlotte, NC
"Thanks for doing a wonderful job on our Saab. I was glad to receive quality service at a fair price. When I came in for the first time, I was treated like family. They even offered to show me what was wrong with the car to help me understand they are on the up and up. I will definitely bring my car back here again. I hope to make my next car a Saab knowing that they will take great care of it for years to come!"
Chip Clark, Charlotte, NC
"More than 500,000 miles. Eight different Saabs, from a slow '85 to a 2005 Aero, with several other Saabs in between. All of the service for that half million miles my family and I drove has been at the Swedish Garage. Russ Cleaton worked on my first Saab in 1985. He, and the Swedish Garage, have maintained all my Saabs (other than warranty) for over 25 years. Saab USA contacted me when I bought my most recent Saab, because I am considered by them a loyal Saab owner. I told them I would not have purchased another Saab had the Swedish Garage not been here to care for my car. My belief is that even the factory folks know that we buy Saabs for the long run. The Swedish Garage makes the long term possible. They are also a lot of fun to hang around with."
Marty McLaughlin, Charlotte, NC
"Swedish Garage is the best experience I've had for auto repair and maintenance. The staff makes you feel like you are part of their family. Everything is top notch-Customer service, professionalism, reliability and honesty. They are simply the best!!"
John and Sharon Howard, Charlotte NC
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Carl Hernandez, Charlotte, NC
" The winter here in charlotte has been pretty rough as of late, too bad my car died in early October. Took it down to the Swedish garage and Russ just went at it and did a fantastic job or resurrecting the old girl. Great place to go and talk to people who love Saabs. If you want to know how to trick out a Saab, ask Russ about it and he can point you in the right direction. See you guys soon."
Kent Scrivener, San Francisco, CA
"Service: EXCELLENT! Mechanical expertise: EXCELLENT! Work ethic: EXCELLENT! Need I say any more????